EVRYTHNG Platform - US Region - ADI Orders are not being processed

Incident Report for EVRYTHNG Product Cloud

Resolved

Our cloud provider has manage to resolve the issue, that has impacted our services. Our team has fully recovered the service and we have resume normal operations.
Posted Nov 26, 2020 - 08:17 UTC

Update

Our cloud provider has made progress towards resolving the issue, that has impacted our services. Our team is doing their best to minimise the impact of this disruption and resume normal operations. ADI Orders are slowly begin to be processed again (at a very low speed)
Posted Nov 26, 2020 - 01:20 UTC

Identified

Our cloud provider is continue to try to resolve the issue, that has impacted our services and our team is doing their best to minimise the impact of this disruption
Posted Nov 26, 2020 - 00:04 UTC

Investigating

We are currently unable to process any new (or already pending) order of ADIs, due to an issue our cloud provider is experiencing.
Posted Nov 25, 2020 - 22:04 UTC
This incident affected: ACTIVATE - US (ADI Orders).