Increased latency on US services

Incident Report for EVRYTHNG Product Cloud

Resolved

The incident has been resolved. All services are executing requests within expected response times.

Posted May 27, 2020 - 10:06 UTC

Monitoring

A fix has been implemented and all calls are back to usual response times. We are continuing to monitor the situation.

Posted May 27, 2020 - 09:26 UTC

Identified

Our team has identified the issue and is working on resolving it. Some requests continue to lead to slow response times.

Posted May 27, 2020 - 08:51 UTC

Investigating

We are currently observing an increased latency on our some of our APIs. Our team is working on identifying the issue.

Posted May 27, 2020 - 08:30 UTC